Terms of
purchase

General

These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable in accordance with their terms.

You shall purchase and use products and services available through the Company Sites in strict compliance with these Terms and all applicable laws, rules and regulations.

Privacy Notice

The Privacy Notice governing the collection, use, disclosure and other processing of personal information by the Company is available at shopsavelle.com.

Purchases

The Company may, in its sole discretion, choose not to process or may cancel an order in certain circumstances, including suspected fraud, payment issues, product unavailability or incorrect order information.

Order Processing

The Company reserves the right to revoke any stated offer, correct errors, inaccuracies or omissions, and make changes to prices, content, promotional offers, product descriptions or specifications without prior notice.

Product and Service Descriptions

The Company attempts to provide accurate descriptions of products and services on the Company Sites. However, the Company does not warrant that descriptions are always accurate, complete, reliable, current or error-free.

Pricing Information

The Company strives to provide accurate pricing information for the products and services available through the Company Sites. We reserve the right to correct pricing errors or cancel orders placed using incorrect pricing.

Product and Service Availability

The estimated delivery time to your destination is approximately 30 days or less following successful payment. Delivery estimates may change due to stock shortages, weather, carrier transit times or the destination address.

Additional Disclaimers and Obligations

Products and services purchased through the Site may not include manufacturer warranties, support options or manuals in your native language and may not comply with every standard applicable in your jurisdiction.

Taxes

You are responsible for taxes, customs duties and other fees imposed by the jurisdiction to which the products are shipped.

Dispute Resolution Policy

This policy provides a fair, transparent and efficient process for resolving disputes involving and its clients, customers, employees, suppliers or other stakeholders.

Scope

This policy applies to disputes, complaints or grievances arising in the course of the Company’s business operations.

Principles

Fairness, transparency, timeliness, confidentiality and impartiality are the core principles of this dispute resolution policy.

Informal Resolution

Parties involved in a dispute are encouraged to discuss the issue directly and seek a mutually acceptable resolution.

If those discussions are unsuccessful, the parties may agree to engage a neutral third-party mediator.

Formal Resolution

The complainant must submit a written complaint to support@shopsavelle.com describing the dispute, relevant facts and desired outcome.

Complaints should be submitted within 30 days of the incident.

Acknowledgment

Upon receiving a complaint, Support will acknowledge its receipt within five business days.

Investigation

An investigation will be conducted to gather relevant facts and information. The investigation is expected to be completed within 30 days.

Decision

Based on the investigation, a decision will be made and communicated in writing to the complainant and any other relevant parties.

Appeal Process

If the complainant is dissatisfied with the decision, they may submit a written appeal to support@shopsavelle.com within 15 days of receiving the decision.

Alternative Dispute Resolution

When internal resolution is not possible, the parties may agree to arbitration or mediation facilitated by an external organization.

Record Keeping

Records related to disputes, including complaints, investigations and resolutions, will be maintained by for one year.

Policy Review

This policy will be reviewed annually and updated when necessary to maintain its effectiveness and alignment with applicable best practices.